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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 40325
Experience:  Over 15 year experience in Email Systems and Programs
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Have new address with Yahoo.....name Margaret

Customer Question

Have new address with Yahoo.....name MargaretXXXXPassword *****?POP Using Entourage on Mac 10.6.8 Having confusion with account name/name/user name on filling in account edit, and also with RECEIVING account ID/POP server and SENDING SMPT server. Have several other accounts, all with eircom.net Mags XXX

Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
you need to use these values
Server - smtp.mail.yahoo.com
Port - 465 or 587
Requires SSL - Yes
Requires authentication - Yes
Set this and you should then be able to send emails within Entourage.
Let me know the results please
Customer: replied 2 years ago.

I'm afraid still not working- either direction now, and there are warnings about Root Certificates

Expert:  Richard replied 2 years ago.
ok, the settings I gave were only Margaret so it would not have affected inbound, so I think you put it in the wrong location.
Plus you should not get the warnings about the certificates/
Exactly how did you enter the settings?
I can also do these steps , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.

I put smtp.mail.yahoo.com into SMPT server

Under advanced options, I checked SMTB requires secure connection.

I also checked override default and tried port 465 first, then 587

Also checked SMPT server require authentication

The button below "Use same settings as receiving mail server is checked, and does not want to be unchecked

Button "Log on using" is unchecked.

Account ID, Password, Save Password, and Domain addresses, all remain blank.

Receiving mail is Account ID "mags.cardew" and POP server yahoo.ie

Expert:  Richard replied 2 years ago.
Are you still getting the certificate error?
And if you add it in Apple Mail instead of entourage, is it working there Margaret?
Customer: replied 2 years ago.

I am not getting anything, in either direction, and both sending and receiving are timing out.

I do not like Apple Mail much, and there is very little set up there on this computer. I can do so if you feel it necessary.

I have a desk top IMac, which does not have Entourage, and I use it only under protest. Mags.Cardew is not set up there yet either.

Expert:  Richard replied 2 years ago.
yes, I want to rule out Entourage as the problem.
Can you attempt this in Apple Mail please.
And is this a paid Yahoo service or a free one Margaret? As it will only send on Yahoo with a Paid service.
Customer: replied 2 years ago.

OK, I will attempt to set it up in Mail

I understood that this was a free new Email address

Also, I am tempted to ask you to take control, and do these things , but I don't know where I stand now with you. I agreed a figure with you initially, and then signed on one week free trial. Can you clarify?

Expert:  Richard replied 2 years ago.
Right now you have made a deposit, to take control is an additional cost.
But if it is a free email account, it only works via the web site (address below)
http://mail.yahoo.com
And not via an email program.
If you wish free email service that does, you would need to use Gmail which allows you to do this.
You can get a free account here
www.gmail.com
But if it is a free yahoo account, this is the problem Margaret.
Customer: replied 2 years ago.

OK The problems multiply. Can we go back to the beginning.

I had this Mags address with Vodafone, where my three telephones and broadband are, but they gave up web mail. My other addresses are with Eircom.net, and with Wanadoo, in France. I tried to add Mags to Eircom, but got in a mess there, and moved on to Yahoo. I thought they were all free these days, as they all seem to advertise free Email addresses.

So where do I go now to get this thing going, and to do it- get me signed up, and on line, so to speak, free, if that is still possible.

If this is possible, how much will the total to you be?.....without signing up free or any other subscription, which I do not really want, at least moment.

Expert:  Richard replied 2 years ago.
I can do it , the cost is only an additional $40, then I set you up with Gmail and we set this up in Entourage.
Customer: replied 2 years ago.

OK Will you include setting it up in Mail also total amount, and confirm the total figure. Please also confirm that the free week and sign up service will be deleted if we do this. Might join later if this works out.

Expert:  Richard replied 2 years ago.
Yes, I will also set it up in Mail.
I cant delete any subscriptions you signed up to Margaret, as this is customer service, but if you email***@******.*** then it will be done .
Richard and other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

ID 4 0 0 2 8 4 0 6 7

P 7 2 5 8

Expert:  Richard replied 2 years ago.
Account has been setup in Entourage
Job now completed.
Customer: replied 2 years ago.

I asked you if you would include setting it up also in Mail. I don't have entourage on the desk top iMac, (Snow Leopard), and it cannot be installed. See corresp. 10.49 and 10.50

Customer: replied 2 years ago.

I asked you if you would include setting it up also in Mail. I don't have entourage on the desk top iMac, (Snow Leopard), and it cannot be installed. See corresp. 10.49 and 10.50



Expert:  Richard replied 2 years ago.
That is no problem, I will be back in 2 hours and can do that then Margaret.
I will send a message when I am on
Customer: replied 2 years ago.

Great, could you Email me at < *****@******.*** > about

21.00hrs our time, which I think is 16.00hrs your time.

Margaret

Expert:  Richard replied 2 years ago.
Margaret.
I am online now.
Please do the below instructions on the other computer so I can do the work.
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

teamviewer quick support does not seem to want to download

Expert:  Richard replied 2 years ago.
Can you restart the computer and try again
Else, follow the instructions here to add your gmail account to Apple Mail
http://macintoshhowto.com/email/how-to-set-up-a-gmail-account-to-work-with-apple-mail.html
This will step you through the process Margaret.
Let me know if you have any difficulties please
Customer: replied 2 years ago.

restarting

stilldifficulties, but could this be it

1 2 3 4 5 6 7 8 9

1 2 3 4

Expert:  Richard replied 2 years ago.
No sorry, thats from the picture.
But do the instructions to add it in mail from my link below.
http://macintoshhowto.com/email/how-to-set-up-a-gmail-account-to-work-with-apple-mail.html
This will step you through it.
Customer: replied 2 years ago.

can you do this

Customer: replied 2 years ago.

sorry.....this is beyond me..........unfamiliar terminology

can you do it

Customer: replied 2 years ago.

i think i have it now

4 0 1 5 4 7 0 5 6

2 2 1 1

Customer: replied 2 years ago.

after two more hours, have given up and gone to bed!

M

Expert:  Richard replied 2 years ago.
Margaret
Can we do this now please?
Let me know
Customer: replied 2 years ago.

Ready to go.

I now have the team viewer quick support icon on the screen of the other computer, ready to open and get the ID and PasswordM

M

Customer: replied 2 years ago.

I think I've got my times wrong.

Please suggest a time, as soon as you can do so. I will try to fit in with it. I think I am five hours ahead of you. If possible I would like between 14.00HRS and 17.00HRS my time, or between 21.00HRS and 23HRS also my time .

Now that I have the icon on my desk, I can call the programme up instantly.

Margaret

Expert:  Richard replied 2 years ago.
I can do between 21.00 - 22:00 your time Margaret tonight
Till then
Customer: replied 2 years ago.

Excellent. I will be at my computer at 21.00, my time, tonight.

Thanks,

Margaret

Expert:  Richard replied 2 years ago.
Your welcome
Customer: replied 2 years ago.

Only managed to get a connection after twenty minutes trying

Broadband is coming and going here..........violent storm on West Coast of Ireland. We can try, but it is supposed to be better tomorrow. Perhaps we should leave it until then....same time? or you suggest another.

Margaret

Expert:  Richard replied 2 years ago.
Ag*****, *****e time tomorrow else I may get cut off half way and thats a problem.
I will be here tomorrow
Be safe please.
Richard
Customer: replied 2 years ago.

OK 21.00 tomorrow, agreed

Margaret

Expert:  Richard replied 2 years ago.
agreed
Customer: replied 2 years ago.

I am now at my computers

M

Customer: replied 2 years ago.

Where are you Richard?

I have limited time

M

Customer: replied 2 years ago.

I have waited hours, with no communication from anybody.

Very disappointing and annoying.

If you want to try one more last time, tomorrow, please communicate. I will not be available 15.00 until 17.30 my time.

M

Expert:  Richard replied 2 years ago.
My apologies Margaret as I was quite sick yesterday.
I will be here at 15:00 your time.
Please message me then as we can complete this on the second computer.
Customer: replied 2 years ago.

OK- apologies accepted but, as per my last comment, I will not be here between 15.00 and 17.30, my time. I have a dental appointment.

Perhaps another time, maybe at, or after 17.30 my time?

M

Expert:  Richard replied 2 years ago.
I am not on then, but how about now?
Will only take 5 minutes
Customer: replied 2 years ago.

OK

Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

4 0 1 5 4 7 0 5 6

Pass 3 8 4 5

Expert:  Richard replied 2 years ago.
connecting