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James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I have btyahoo email account which I am being locked out of

Resolved Question:

I have btyahoo email account which I am being locked out of every 2 or 3 days and am having to change my password. BT say it is because I use my PC. tablet and ipod touch to access emails (which I've being doing last 12months) but this problem only started 2 weeks or so ago. The last time I had to change the password ***** used the same one as before which was accepted. I can't believe my account is being hacked every couple of days but BT says I have to change my email address - a nightmare as far as I'm concerned
Submitted: 2 years ago.
Category: Email
Expert:  James K. replied 2 years ago.




Welcome to Just Answer

are you using IMAP on all devices ?
Customer: replied 2 years ago.

What is IMAP please

Expert:  James K. replied 2 years ago.
IMAP

Is an Email Protcal

do you have the Email set up in email apps / programs

https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html
Customer: replied 2 years ago.

I access my emails via windows live mail. It appears my incoming mail server is POP3 account - outgoing SMTP - I assume it is the same on all devices.

Expert:  James K. replied 2 years ago.
Then your using POP ( pop means download not sync)

I suggest you re-set the emails up as IMAP ( which will sync accros All Devices )

This Should Help with you Issue

Let me know How you get on

the link above gives you the details on how to set up Yahoo Imap.

Let me know any issues

Cheers James

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Customer: replied 2 years ago.

The link doesn't tell me how to change to IMAP plus the lock out occurs on my static pc so would this still apply? I am quite a novice with this sort of stuff

Expert:  James K. replied 2 years ago.
you need Imap devices

You cannot change from Imap to pop

you have to set the account up again

using the Imap Settings which the link above gives the imap settings
Customer: replied 2 years ago.

I still am unsure of how to do this as I can't see what on the link provided, tells me how to set up the account again. It maybe because I have email via BTyahoo rather then just yahoo. I was going to ask my son to visit to give me a hand.

I didn't reply before as I have been in work and haven't had the time to attempt anything - not because I wasn't happy with your response.

Expert:  James K. replied 2 years ago.
not a problem
let me know any further issues
and Please rate my service with the smiley Faces and submit
Cheers James