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Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I can access my business emails through 3 or 4 g but not though

Customer Question

I can access my business emails through 3 or 4 g but not though my personal wifi network
hotmail ,yahoo and apple is not a problem and the server has been checked
this is my network problem clearly, but why has it suddenly stopped responding.
Submitted: 2 years ago.
Category: Email
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

Could you tell me, did you set up your business email, or did someone else configure it?

JACUSTOMER-k3qd8xcg- :

Hi,

JACUSTOMER-k3qd8xcg- :

Hi,

JACUSTOMER-k3qd8xcg- :

Both email addresses in question have been on my desktop for years. It was set up by Web site Designer.

A. Stevens :

I understand

A. Stevens :

Thanks for that info.

A. Stevens :

How are you accessing on your desktop?

A. Stevens :

Is it through Microsoft Outlook?

JACUSTOMER-k3qd8xcg- :

Apple mail

A. Stevens :

I understand

A. Stevens :

And that's working correctly at this time right?

A. Stevens :

And you are attempting to set it up on your phone using the mail app as well correct?

JACUSTOMER-k3qd8xcg- :

These addresses have been on my phone for years also, apple, gmail, hotmail and internet no problem. And when i switch off the wifi on my phone the business emails connect and download no problem!

A. Stevens :

I see, and is this the WIFI at your home?

JACUSTOMER-k3qd8xcg- :

yes, virgin media ISP and use apple extreme plus 2 x apple airport routers to cove the whole house.

A. Stevens :

And if you use WIFI at another location

A. Stevens :

does it work?

A. Stevens :

Or same issue

JACUSTOMER-k3qd8xcg- :

Yes

A. Stevens :

OK great thanks for the info

A. Stevens :

Did you set up the apple extreme router yourself?

JACUSTOMER-k3qd8xcg- :

yes

A. Stevens :

And it used to work with the same router

A. Stevens :

but suddenly now does not

A. Stevens :

correct?

A. Stevens :

sorry for all of the questions, just trying to find the root cause of the issue to give you the best answer

JACUSTOMER-k3qd8xcg- :

yes that correct

A. Stevens :

OK great give me a moment while i try to analyze the info

JACUSTOMER-k3qd8xcg- :

Any reply

JACUSTOMER-k3qd8xcg- :

Are you still with it?

JACUSTOMER-k3qd8xcg- :

any answer!!

JACUSTOMER-k3qd8xcg- :

Do you need more time to answer, or have you stepped out?

JACUSTOMER-k3qd8xcg- :

Not happy with this at all, money back please!!!!

A. Stevens :

Hi - sorry for the slow response

A. Stevens :

I was still researching your issue and for some reason my justanswer session was logged out

A. Stevens :

Do you want to continue working?

JACUSTOMER-k3qd8xcg- :

of course, thought it was a rip off

JACUSTOMER-k3qd8xcg- :

what a joke