How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now

All my emails have disappeared and I am told that the new ones

Customer Question

All my emails have disappeared and I am told that the new ones have been rejected by the postmaster
Submitted: 2 years ago.
Category: Email
Expert:  James K. replied 2 years ago.


Welcome to JustAnswer.
Can i Remote onto your machine to help you fix the problem
Remote means I can connect to your Machine and fix the issue its fully secure and Built into the Justanswer System
If you wish I can send you a Link to Connect
Let me know
Cheers James
Customer: replied 2 years ago.

James

I would like you to remote to my machine and fix the problem

Thanks

Mireille Spademan

Expert:  James K. replied 2 years ago.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 2 other Email Specialists are ready to help you
Expert:  James K. replied 2 years ago.
Ok
Go to
http://www.teamviewer.com/en/index.aspx
Click the green download Button
Donwload and Install Teamviewer
click any install Propmts
Once its Installed it will open up
On the left you Will see
USER ID
PASSWORD
Post them numbers here
Then i Will connect
Customer: replied 2 years ago.

james

still not working

mireille

Expert:  James K. replied 2 years ago.


have you followed my instructions to install teamviewer
Customer: replied 2 years ago.

I am not sure if i managed to install team viewer and if i understood what

installpromts meant

Expert:  James K. replied 2 years ago.
install propmts means its might ask you click next , yes etc

Go to

http://www.teamviewer.com/en/index.aspx

Click the green download Button

Donwload and Install Teamviewer

click any install Propmts

Once its Installed it will open up

On the left you Will see

USER ID

PASSWORD

Post them numbers here

Then i Will connect
Customer: replied 2 years ago.

I think that I cannot install team viewer as after clicking the green download button nothing happens

Expert:  James K. replied 2 years ago.
have you checked your download folder ?
Customer: replied 2 years ago.

some dwnload files like images could not be open

Expert:  James K. replied 2 years ago.
Lets try an easyer way

http://www.justanswer.com/remotedesktop/join.aspx?Session=a0e866ab-d4b8-4833-9000-0e1f06776fb5


Click the Link above

A page Will open

click the green I agree Button

click run / Ok /yes if asked
Customer: replied 2 years ago.

I clicked on I agree and got you have chosen to open Elsmore Screen Connect.Client.exe open with default text edit. What do I do?

Expert:  James K. replied 2 years ago.
it looks like you have exe files set to open with text files this could be part of your overall problem
Ok lets run a quick restore
This dosent effect Personal Data you will lose no Files
Follow these Quick 5 steps
1) Click start In the search box type System Restore
2)Click the icon A box will open Click Next
3)Tick the box show all Restore Points
4)Choose a date When it was working ok Click Next /Finish /Yes /OK
5)Let the machine Restore and let me know
Cheers James
Customer: replied 2 years ago.

I clicked restore system in the box search and I don't get the icone A. Sorry I am very bad at it

Mireille

Expert:  James K. replied 2 years ago.

try again

1) Click start In the search box type System Restore

2)Click the icon A box will open Click Next

3)Tick the box show all Restore Points

4)Choose a date When it was working ok Click Next /Finish /Yes /OK

Customer: replied 2 years ago.

I have tried again and get twitter restore system or amazone.

Can you do restore the systeme as you got access to my machine. Please. I am smoking much more since I started the whole thing.

Mireille

Expert:  James K. replied 2 years ago.
take a break then

and come baxck when ready
Customer: replied 2 years ago.

ok but as I used search typing teamviewer system restore. I was wondering if the box search was on a page when I had other instructions to follow. Last question as I am going to take a rest.

Mireille

Expert:  James K. replied 2 years ago.
ok come back when ready
Customer: replied 2 years ago.

I HAVE STARTED AGAIN AND I STILL SOME ICONS IMAGES BUT NOT A.

Will try again tomorrow.

Are you working on Saturday?

Mireille

Expert:  James K. replied 2 years ago.
yes i will be here :)

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    366
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified