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James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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All my emails have disappeared and I am told that the new ones

Customer Question

All my emails have disappeared and I am told that the new ones have been rejected by the postmaster
Submitted: 2 years ago.
Category: Email
Expert:  James K. replied 2 years ago.


Welcome to JustAnswer.
Can i Remote onto your machine to help you fix the problem
Remote means I can connect to your Machine and fix the issue its fully secure and Built into the Justanswer System
If you wish I can send you a Link to Connect
Let me know
Cheers James
Customer: replied 2 years ago.

James

I would like you to remote to my machine and fix the problem

Thanks

Mireille Spademan

Expert:  James K. replied 2 years ago.
James K. and other Email Specialists are ready to help you
Expert:  James K. replied 2 years ago.
Ok
Go to
http://www.teamviewer.com/en/index.aspx
Click the green download Button
Donwload and Install Teamviewer
click any install Propmts
Once its Installed it will open up
On the left you Will see
USER ID
PASSWORD
Post them numbers here
Then i Will connect
Customer: replied 2 years ago.

james

still not working

mireille

Expert:  James K. replied 2 years ago.


have you followed my instructions to install teamviewer
Customer: replied 2 years ago.

I am not sure if i managed to install team viewer and if i understood what

installpromts meant

Expert:  James K. replied 2 years ago.
install propmts means its might ask you click next , yes etc

Go to

http://www.teamviewer.com/en/index.aspx

Click the green download Button

Donwload and Install Teamviewer

click any install Propmts

Once its Installed it will open up

On the left you Will see

USER ID

PASSWORD

Post them numbers here

Then i Will connect
Customer: replied 2 years ago.

I think that I cannot install team viewer as after clicking the green download button nothing happens

Expert:  James K. replied 2 years ago.
have you checked your download folder ?
Customer: replied 2 years ago.

some dwnload files like images could not be open

Expert:  James K. replied 2 years ago.
Lets try an easyer way

http://www.justanswer.com/remotedesktop/join.aspx?Session=a0e866ab-d4b8-4833-9000-0e1f06776fb5


Click the Link above

A page Will open

click the green I agree Button

click run / Ok /yes if asked
Customer: replied 2 years ago.

I clicked on I agree and got you have chosen to open Elsmore Screen Connect.Client.exe open with default text edit. What do I do?

Expert:  James K. replied 2 years ago.
it looks like you have exe files set to open with text files this could be part of your overall problem
Ok lets run a quick restore
This dosent effect Personal Data you will lose no Files
Follow these Quick 5 steps
1) Click start In the search box type System Restore
2)Click the icon A box will open Click Next
3)Tick the box show all Restore Points
4)Choose a date When it was working ok Click Next /Finish /Yes /OK
5)Let the machine Restore and let me know
Cheers James
Customer: replied 2 years ago.

I clicked restore system in the box search and I don't get the icone A. Sorry I am very bad at it

Mireille

Expert:  James K. replied 2 years ago.

try again

1) Click start In the search box type System Restore

2)Click the icon A box will open Click Next

3)Tick the box show all Restore Points

4)Choose a date When it was working ok Click Next /Finish /Yes /OK

Customer: replied 2 years ago.

I have tried again and get twitter restore system or amazone.

Can you do restore the systeme as you got access to my machine. Please. I am smoking much more since I started the whole thing.

Mireille

Expert:  James K. replied 2 years ago.
take a break then

and come baxck when ready
Customer: replied 2 years ago.

ok but as I used search typing teamviewer system restore. I was wondering if the box search was on a page when I had other instructions to follow. Last question as I am going to take a rest.

Mireille

Expert:  James K. replied 2 years ago.
ok come back when ready
Customer: replied 2 years ago.

I HAVE STARTED AGAIN AND I STILL SOME ICONS IMAGES BUT NOT A.

Will try again tomorrow.

Are you working on Saturday?

Mireille

Expert:  James K. replied 2 years ago.
yes i will be here :)

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