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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37605
Experience:  Over 15 year experience in Email Systems and Programs
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i changed my email setting to the one that said

Customer Question

i changed my email setting to the one that said refresh don't think i should have done that now i can't back to my original one
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which email service you use?
eg: Hotmail, Gmail ?
Thank you
Customer: replied 2 years ago.

i think its gmail

Expert:  Richard replied 2 years ago.
Thank you
If you click on my link below and then sign into your account, are you then able to access it Janette?
Click me to open
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.

sorry my email account is with sky

Expert:  Richard replied 2 years ago.
ok, thanks Janette,
Can you attempt to sign into it here please
https://skyid.sky.com/signin/email/
Are you then able to access it? If not, what happens?
Customer: replied 2 years ago.

i signed into my email account what happens now

Expert:  Richard replied 2 years ago.
ok, so your now in your original one Janette and can use this.
Your good to go and have access to your original account again.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

i did not have a problem getting into my emails i wanted to go back to my original setting i am not satisfied as i am no better off than i was

Expert:  Richard replied 2 years ago.
What do you mean then with original setting Janette?
What are you referring to with this?
Customer: replied 2 years ago.

Sorry please refund my payment as i had to get my son in law to sort it out