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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37609
Experience:  Over 15 year experience in Email Systems and Programs
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I am unable to open my Hotmail account

Resolved Question:

I am unable to open my Hotmail account
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the issue you encounter when you try to open your account please?
Thank you
Customer: replied 2 years ago.

When I try and open my Hotmail account with my Hotmail ID and Password

I get the start page of Microsoft with no details on how to proceed.

Expert:  Richard replied 2 years ago.
Thanks Michael
When you do that, on the top left you see Outlook in the blue icon, click on that and it will then take you to your inbox, listing all your emails.
Let me know the results please
Customer: replied 2 years ago.

I was unable to see the the blue icon and could not reach my inbox. Could you ensure that I receive the Outlook icon?

Expert:  Richard replied 2 years ago.
You do Michael, you may be missing it (it is a busy page)
Sign in again, then type in at the top
www.hotmail.com
as this should also take you there
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

Richard.

I would like to do it my self - I am now contacting "TeamViewer Quicksupport"after which I will enter the information received.

Regards ***** *****