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Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Is there any error or message when you sign out the wrong email account, then sign back in your old email account?When you are available, please reply back at the box below to continue. Thank you,