As I have forgotten my password & since then MC Helper have changed it.
I fill in a Microsoft account recovery form to request a password ***** This form asks personal details,, emails address's of people that I have recently emailed, folders that I have made, subjects of recently sent emails in order to verify that it is me. The form asked me alternative email address so that they could respond to me so I opened up a new email address *****@******.*** they then replied to me saying that because I have turned on a two step verification it will take 30 days to get my Hotmail back
Richard....are you still there?
I replied to you about whether MC Helper is still connected, & it looks like you didn't receive my response so I will send it again.
As far as I am aware MC Helper is not connected anymore.
Microsoft says that they do not respond to my request due to the fact that I have turn on two-step verification.
Are you able to get my Hotmail back if not do you know a company that can?
If you can then I am happy to continue with the remote service.
This is the form that I have filled in before & the response I received if they don't respond to my request because of the two step verification.
if I fill in this form again will you be able to see it or does it just get sent to Microsoft again?
Yes I did, but the MC Helper must of changed the phone numbers & email addresses that I had originally supplied to Microsoft as I didn't recognize them. I then supplied them with my new alternative email address & then as mentioned I received a response from them that they don't respond to my request due to the fact that I have turned on two step verification.....which again MC Helper may have done this.
So how do I get my Hotmail back?
I have already signed up account as mentioned. However I need to retrieve all my emails in Hotmails as they contain invoices etc., to do with my work, which I need to complete my VAT return.
How can other companies say that they can get you Hotmail back? I saw another one called hotmailhelp.co.uk/supporthtml who say they can get your Hotmail back for £14.99.
So is there no way at all that I am able to get my Hotmail back.
Apparently the last company that I mentioned to you say that you do not pay anything until they are able to get your Hotmail back.......how are they able to do so?
I spoke with a computer support company that I know yesterday who installed Eset - NOD32 antivirus 8 & Malwarebytes to clean my computer, they also said that I could possible call back MC Helper & when I see that my Hotmail is back on the screen pull out my ethernet cable out to disconnect them before I give them any payment....would this be advisable?
Also forgot to ask where are you based Richard?
I did see my Hotmail on the screen when they were doing the remote thing, so there is no one who will be able to get my Hotmail back.
How much as this company Just Answer.......taken from my debit card service today, this is the first time that I have used them
Where is the company Just Answer based?
thanks help even though I did'nt sort out my problem.
My partner has just asked me.......how do I know that Just Answer isn't also a Scam, so how can I be assure of this?