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Charles! Thank you question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the model of your computer?Does it have windows xp, vista, or 7, or 8?What do you need the Windows user account for?Please reply at the box below. Thank you,
Are you able to log in and use the Windows 8.1 computer right now?What do you need the windows user account for?Please let me know what you are trying to work on the computer?When you are available, please reply back at the box below to continue. Thank you,