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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I just changed my broadband

Customer Question

Hi,
I just changed my broadband and my email to TalkTalk, or so I thought!
Email doesn't work and, now, TalkTalk state they don't support Outlook and I need to contact You guys at Microsoft to get this working.
With so little knowledge about these things, can someone please guide me through what needs to be done?
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
First, can you tell me please who your email provider is? Is it the company you switched FROM? Or TalkTalk?
Thank you
Customer: replied 2 years ago.

I cancelled this payment. I did not wish to proceed. I requested that payment not be taken and for this to be confirmed.

I do not require any answers and require that you refund this payment.

Expert:  dianne-cssm replied 2 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at [email protected] co.uk and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.co.uk/email/8wyhi-i-just-changed-broadband-email-talktalk.html). Thank you, ***** ***** Customer Support Team.
Customer: replied 2 years ago.

Hi,

my email address is: *****@******.***

I hope this is enough for you to respond as requested.

Many thanks

Geoff

Customer: replied 2 years ago.

Sorry... to add one more thing...

When I was asked to confirm my email address before and I've just been asked to do so again, there's a red pop-up warning that the address is not accepted because it's already registered.

So, I could not complete the original request which prompted me to withdraw completely from the Just Answer routine.

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