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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 39394
Experience:  Over 15 year experience in Email Systems and Programs
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why my msn account is not receiving emails

Resolved Question:

why my msn account is not receiving emails
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
first, can you tell me please, how do you access your MSN account, via your web browser? Or via a program such as MS Outlook 2010?
Thank you
Customer: replied 2 years ago.

web browser

Expert:  Richard replied 2 years ago.
Thanks Camilla
Are you able to sign into your account still and see existing emails?
Customer: replied 2 years ago.

no I am not able to receive anything, how am I meant to work?

I have been on the phone since 1.30 pm , trying to sort out what someone has done

The Apple people have got everything going for me for free, but you want money first and do not take over my computer!

I am getting rather desperate as I expect you can see

PLEASE help me

Expert:  Richard replied 2 years ago.
I will help you with this Camilla
I need to know first though, can you sign into your account?
Customer: replied 2 years ago.

your email has come in

Expert:  Richard replied 2 years ago.
ok, so it is now working, it was just blocked Camilla
Send an email to yourself and tell me if you get it please.
Customer: replied 2 years ago.

yes it has come through on my computer and iPad, but my iPhone seems to be in a mode I have not seen before? with no emails coming through on that

Expert:  Richard replied 2 years ago.
ok, on the iPhone hold the power and home button for about 10 seconds, until you see the Apple Logo, then release.
Let the iPhone restart and tell me if the emails now come in (send one to yourself).
Let me know the results please
Customer: replied 2 years ago.
Alas no email on the iPhone.
Expert:  Richard replied 2 years ago.
ok, looks like it has been removed.
Go to settings, Mail on the iPhone and add the msn account again.
Then tell me if you now receive the emails please.
Customer: replied 2 years ago.
Will I need to change my password ***** the new password ***** I put in 2/3 hours ago?
Expert:  Richard replied 2 years ago.
yes, always now use that password
Let me know the results please
Customer: replied 2 years ago.
Outlook said it would have to verify info?
Expert:  Richard replied 2 years ago.
You are doing this on the Iphone correct?
Customer: replied 2 years ago.
Yes to try ang get iPhone going,but am writing to you on ipad
Expert:  Richard replied 2 years ago.
Then as I mentioned you go on the iPhone to Settings, Mail and add Email account.
Did you do this? On what step did it say on the iPhone to verify the account?
Customer: replied 2 years ago.
Yes I thinc
K so. It now says this account may not be able to send or receive emails. Are you sure you want to continue? Save or edit?
Expert:  Richard replied 2 years ago.
Ok, it is really unclear what you are doing, as it does not sound like the steps... but click Save.
Can you send and receive?
As an added service I can call you if you want Camilla and make sure your doing my instructions correctly?
Its optional, else click save and Let me know the results please
Customer: replied 2 years ago.
Says the password ***** ***** Cancel or ok
Expert:  Richard replied 2 years ago.
Cancel and enter the correct password *****
Customer: replied 2 years ago.
Outlook account unable to verify account information
Expert:  Richard replied 2 years ago.
Thats because your entering in the wronng password *****
Do it another way, go to the app store on the iPhone and download and install the app Windows Live Hotmail
Once installed, open it and sign in and use this for your emails.
Let me know the results please
Customer: replied 2 years ago.
Useless !
Expert:  Richard replied 2 years ago.
What is useless Camilla?
I have got you receiving emails on your computer so we just need to know what is wrong on the iPhone, what is now useless?
Customer: replied 2 years ago.
The fact that that I cannot get any emails on my phone and that is where I normally pick them up!
Expert:  Richard replied 2 years ago.
ok, but I told you the instructions you need to do, can you do them
go to the app store on the iPhone and download and install the app Windows Live Hotmail
Once installed, open it and sign in and use this for your emails.
Let me know the results please
Richard and 3 other Email Specialists are ready to help you
Customer: replied 2 years ago.
I have given up !
Please will you let me know about the payment
Have I paid just for this help from you, as I do not want a subscription going on into the future
Many thanks
Camilla
Expert:  Richard replied 2 years ago.
You have made a deposit, which was to get MSN working which we did and you saw on your computer, but I am only paid with a positive rating, so currently I have not been paid.
Maybe you should take a break and we resume tomorrow?
If you can rate me now, then return at any time and we can continue.
and no, if you did not sign up for the subscription, you do not have this Camilla.
-Richard
Customer: replied 2 years ago.
Very satisfied, but would like to solve the bottom problem! I am too old!!!
Expert:  Richard replied 2 years ago.
No way, not if you can do all the troubleshooting we just did!
Customer: replied 2 years ago.

Hi Richard , please would you make sure that I do not have an on going account with your company ThanksCan you put me in the correct department to cancel anything

Expert:  Richard replied 2 years ago.
yes, you can email***@******.*** to have any changes done to your account Camilla.
This is the address for customer service.
Let me know if you have any difficulties please