How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38206
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now

One of my email addresses has stoppped receiving

Resolved Question:

One of my email addresses has stoppped receiving
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

The email address is gmail. Other address, which still works OK is on different server. Windows 8 no error messages & can still send from this address. You can do a remote supportr

Expert:  Viet - Email Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=a8b8cabc-e5a9-4cd5-bbf6-4c16f96de55f

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Email Tech and other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 2 years ago.

Thank you. Please click on the website below:

http://tinyurl.com/oh3sq8c

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.

After clicking on the website http://tinyurl.com/oh3sq8c , then press at the same time the two keys Ctrl and J in order to show the Downloads window, then open the item Elsinore.ScreenConnect... there in order to install it.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Expert:  Viet - Email Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet - Email Tech replied 2 years ago.
I have helped via remote support. Note: in the future, make sure your domain / website is always paid up. If you need help with anything else, please come back any time. Thank you very much.