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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37512
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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have refreshed my pc and can no longer find my emails . . . can

Resolved Question:

have refreshed my pc and can no longer find my emails . . .
can get to page . . now blank
gary@thames
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you mean you cannot sign in and receive new email messages?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

When you are available, please reply back at the box below to continue. Thank you,

Customer: replied 2 years ago.

hve hotmail and windows 8 . . .

when i click envelope motif on menu . . i get blank page with

background . .

Expert:  Viet - Email Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix this issue directly on your computer together with you? Please reply at the box below. Thank you
Customer: replied 2 years ago.

yes

Expert:  Viet - Email Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=4b34d50d-43bc-4388-bd81-9bd184b059db

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Email Tech and 2 other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 2 years ago.

Thank you. Please click on the website below:

http://tinyurl.com/qetupec

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.

After clicking on the website http://tinyurl.com/qetupec

, then press at the same time the two keys Ctrl and J in order to show the Downloads window

, then open / run the item Elsinore.ScreenConnect... there in order to install it.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Expert:  Viet - Email Tech replied 2 years ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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