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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 31190
Experience:  Over 15 year experience in Email Systems and Programs
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I cant log in to my hotmail acc. *****@******.***

Customer Question

I cant log in to my hotmail acc. *****@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You say nothing happens when you try to log in, what exactly do you mean with this please?
You mean you click sign in and there is no response?
Or it says your password ***** *****?
Thank you
Customer: replied 1 year ago.

click sign in noresponce

Expert:  Richard replied 1 year ago.
Thank you
This is an issue with your internet browser which we can fix.
Tell me which internet browser you have please.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.

Ihave internet explorer

Expert:  Richard replied 1 year ago.
Thank you
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and try to sign into Hotmail
Let me know the results please
Customer: replied 1 year ago.

i clicked tools cant see the general tab

Expert:  Richard replied 1 year ago.
You need to click Tools, then Internet Options, then you see General
Customer: replied 1 year ago.

clicked tools cant see ageneral tab

Expert:  Richard replied 1 year ago.
yes, we discussed this just before.
Your not following my instructions correctly....
I will repeat
You need to click Tools, THEN INTERNET OPTIONS, then you see General

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