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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16083
Experience:  10+ years of work experience.
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I'm struggling with Thunderbird response times. It took over

Resolved Question:

I'm struggling with Thunderbird response times. It took over 35 minutes to download 75 e-mails and hangs for about a minute just to open an e-mail and much longer to highlight then delete unwanted e-mails. I've defragged the hard drive and registry and cleaned up as best my limited knowledge allows but what I've done has produced only marginal improvements. Any ideas on what to try next - I'm too scared to back T'bird up, uninstall and reinstall!
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
Hello,

I have a question or two to ask before we can begin.


Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?

When did this problem begin for you?

Customer: replied 2 years ago.

Talktalk is the main provider - talktalkbusiness.net

Talktalk e-mails are re-routed via 1&1 into my web domain, jamesaccounting.co.uk.

I have talktalkbusiness, jamesaccounting.co.uk and gmail accounts set up within T'bird.

The problem began about a week ago. Online research suggests that it's a common issue for version 34.1 which I upgraded to a few weeks back. Prior to that, I'd never exeperienced any like this in 10 years + of using T'bird.

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

Sorry to take so long to reply. Had gone home by the time your e-mail came in last night and had to see a client this morning.

Yes, remote screen sharing will be fine.

Expert:  Jason Jones replied 2 years ago.
Thank you.
Are you available for the remote right now?
I will be online and available for the next 16 hours.
Customer: replied 2 years ago.

Yes

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://74.208.229.96/?Session=dbc3bcce-9587-495d-a1dc-1526362f571b
Expert:  Jason Jones replied 2 years ago.
All is now working.
Thank you for your time and please, do not forget to rate my help below.
- Jason
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