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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37598
Experience:  Over 15 year experience in Email Systems and Programs
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I can't open my emails though can send them

Customer Question

I can't open my emails though can send them
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which email service this is that you are using?
Thank you
Customer: replied 2 years ago.

Help service for which I have just authorised £30 payment. I am a disabled widow, living alone and this is my lifeline

Expert:  Richard replied 2 years ago.
Understood Christine and I am here to help you
Can you tell me please which email service this is that you are using?
Thank you
Customer: replied 2 years ago.

I am trying to use AOL

Expert:  Richard replied 2 years ago.
Thank you
And which internet browser do you use? eg: Internet Explorer?
Customer: replied 2 years ago.

Yes Internet explorer

Expert:  Richard replied 2 years ago.
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then tell me if you can now send please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.