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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37501
Experience:  Over 15 year experience in Email Systems and Programs
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I've lost all my folders from Live Windows. How can I retrieve

Customer Question

I've lost all my folders from Live Windows. How can I retrieve them?
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
First, as they have the same name for a number of products, is this Widows Live the program on your computer, or the website (meaning you access it from your internet browser)?
Let me know please
Customer: replied 2 years ago.

Presumably the website, but given I'm a novice not quite sure

Expert:  Richard replied 2 years ago.
Thats ok.
It looks like you signed into the wrong account.
When in your account, click on the name in the top right and click sign out.
Then sign in again and ensure your using the correct account as this is going to be the issue.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Let me know the results please
Thanks,
Richard
Richard and 3 other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

587 297 478 Password ***** 6 2 8

Expert:  Richard replied 2 years ago.
thank you
Customer: replied 2 years ago.

I've switched the computer off and on as you requested, but the files do not appear to be there

Expert:  Richard replied 2 years ago.
ok, I want you to do the following please
Close all programs
Click start and type in
system restore
press enter
Follow the steps and perform a system restore from the last restore point listed there.
When this has finished, check if the folders now have the emails in them.
Let me know the results please