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Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 12438
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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My emails are not coming up when I sign in. I have 56 new

Resolved Question:

My emails are not coming up when I sign in. I have 56 new emails it says, but nothing comes up. What is the trouble? All day I have not been able to read my emails Please help! Thanks, ***** *****

Submitted: 2 years ago.
Category: Email
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.
AOL had a widespread service outage today, causing this issue - but it should have been resolved by now.
Are you using Internet Explorer to access your AOL emails?
May I set up a quick remote session (at no extra charge), that will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
Customer: replied 2 years ago.

Yes, please set up remote


Expert:  Bryan replied 2 years ago.
Okay, let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser.
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Bryan replied 2 years ago.
Your issue has now been resolved via the remote session.
If you could kindly take a moment to rate my service, I'd greatly appreciate it.
Thank you!
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