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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I changed from a POP server to IMAP in September. Since then

Customer Question

I changed from a POP server to IMAP in September. Since then I quite often get the following error message. Modem preferences???
It seems to continue working OK but with noticeable delays getting the emails through compared to before. On my Blackberry the emails always come much sooner. Does the error message indicate a problem?
"Your Mac OS Network Preferences are not configured to allow automatic connections. You can manually dial up first, or you can change this setting: in your modem Preferences, click PPP Options, and then select the “Connect automatically” check box."
Submitted: 2 years ago.
Category: Email
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


Do you see that error message on your Mac computer or on another device?
Expert:  IT Miro replied 2 years ago.
Hi again!

Do you still require assistance with this issue?

Let me know,
IT Miro
Customer: replied 2 years ago.

That's strange - I did reply to this several days ago. The error message is on my Mac.

I am away from base now until Sunday so will not be replying to your next email until then.

Cheers, Mary

Expert:  IT Miro replied 2 years ago.
Hi, Mary!

For some reason, I haven't received your reply.

Let me know when you are available so that we can continue troubleshoot this issue.

Regards,
IT Miro
Customer: replied 2 years ago.

Last try

I am available now.

The error message is on my MAC.

Cheers, Mary

Expert:  IT Miro replied 2 years ago.
Hi again!

Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.

Would you like me to do that?
Customer: replied 2 years ago.

Does that cost extra?

Expert:  IT Miro replied 2 years ago.
No additional cost at this time.
Customer: replied 2 years ago.

In that case, yes please.

Should I shut stuff down first?

Expert:  IT Miro replied 2 years ago.
You don't need to. Follow these instructions:

In order for me to connect, you need to download a remote desktop connection program to your computer and start it.

We can use TeamViewer to securely establish remote desktop connection and exchange information. You will be able to see everything I am doing on your computer and you can terminate the remote connection any time.

Please click on the link below to download TeamViewer QuickSupport:

http://connect.teamviewer.com/v10

Once you have downloaded it, start it and permit the connection. When started, the blue TeamViewer window will show you access numbers - Your ID and Password.

Send that information to me here so that I can securely connect to your computer.

Thanks,
IT Miro
Customer: replied 2 years ago.

234 332 968

pw 9567

Expert:  IT Miro replied 2 years ago.
Connected.
Expert:  IT Miro replied 2 years ago.
The issue has been successfully resolved via remote assistance!

-------------------------------------------------------------------------------------

If you ever need any other assistance, you can always request me on this link:

http://www.justanswer.co.uk/computer/expert-it-miro

Here you can rate my assistance (required) - click on the smiley face and then click SUBMIT.

Thanks!
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
IT Miro and other Email Specialists are ready to help you
Customer: replied 2 years ago.

Hello again IT Miro

Is this something you could bear to try .... ? Feel free to say no and I'll just try my luck with JA directly.

Henry has a Windows PC (Windows 7), I have a Mac (OS X 10.9.5). We are not very techy and our memories are not what they were either. We did have the 2 machines networked but now nothing seems to work. I can see his PC/folders, he can't see my PC at all. We want to share some files, but I can't copy files over to his folders. Aaah!

Expert:  IT Miro replied 2 years ago.
Hi again!

In order to access and copy files over to his folder, he needs to set "write" permissions. By default, only "read" permission is set, without "write", so you can only see the content there, but cannot modify it or add new files.

Here is a short video you can watch to see how to set both read and write permissions (level of security) for a share folder using Windows 7:

http://windows.microsoft.com/en-us/windows/share-files-with-someone#1TC=windows-7

For a Mac, open this link to see how to set up share folders there:

http://www.7tutorials.com/how-share-os-x-folders-windows-7

Regards,
IT Miro
Customer: replied 2 years ago.

Thanks for that. The Mac was already set up that way, as was the PC. Two possible issues: Henry's PC talks about Homegroup a lot ... rather than workgroup.

Also, while my mac is ethernetted, H's PC (a laptop[) is wifi - might that cause problems?

Expert:  IT Miro replied 2 years ago.

That shouldn't be a problem.

Try to share another folder. Make sure to include the full access (read + write permissions).

Customer: replied 2 years ago.

We've definitely got all the permissions set correctly. Everyone can read write, do whatever they like. But H can't see me at all. "there are no other people in the homegroup" it says.

In the past he could, but we didn't use it that often and have no idea what has changed.

Expert:  IT Miro replied 2 years ago.
I cannot tell what seems to be blocking the communication. I will need to use remote desktop assistance to check that. If you want that, let me know; however, you will need to open a new question page since this is another problem.

The policy is: one question (problem) - one question page.

To request me directly, you can type a question directly to my profile page:

http://www.justanswer.co.uk/computer/expert-it-miro

or

http://www.justanswer.com/computer/expert-it-miro

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