Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your email. I will try my best to help you
Sir/Ma’am please provide the following details so that I can help you better
1. Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
2. Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other3. How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.
Note: - Type your message in the chat box below then press enter to send it or click on reply to send it so that I can see your reply
Sir/ma'am thank you for joining the chat,could you please provide the above details so that i can help you better
I use Mozilla Thunderbird for my emails. I am a bit puzzled you should ask this as I thought I was dealing with Thunderbird. I use internet explorer 11.
Thanks for the details.how many email accounts are configured in Mozilla Thunderbird email client?
Which email service is that just let me know the part after @ in your email id for example @ yahoo .com?
Is that a company email account ?
do you have the email server details with you like port number etc ?
Yes I can take a look. Is it just the port number you require?
before that does this slowness happens only when you open a email or when you open Thunderbird email application?
Are you currently chatting to me from the PC that has Thunderbird installed ?
May i remote access to your PC and check the issue you are facing directly. You can see what all i am doing in your PC. Let me know so that I can give you the link to do that.
One moment Please .do not leaves the PC. I will give you the link to do the remote access.
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=2f5af230-c1ca-4319-a005-7d589b9b87cd that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. Then it will ask to launch application click on Run to launch application, if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know.Do not close this main justanswer chat page.
I must emphasise that my emails are confidential so can I assume you won't need to open any?
If the problem is only with opening and closing Thunderbird then i dont need to open the emails
No the problem is when I need to open and close the emails.
In that case i need to check it by opening the emails and closing it but i wont be going through your email,my only intention is to fix and then check it
Were you able to click on the above link i gave and follow the instructions because i haven't got the connection to your PC yet.
Let me know the status after the reboot
I see that you are back online
Did you check Thunderbird and is it working normal now?
Hello yes. I have successfully opened Thunderbird emails and they seem ok. Thanks and as I say I will contact Mcafee tomorrow.
Glad to know that.
Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/