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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18985
Experience:  Expert for over 10 years
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Outlook not able to add account

Resolved Question:

Outlook not able to add account
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

What is the exact error message that you receive?
Customer: replied 2 years ago.

Josh?

Expert:  Josh replied 2 years ago.
Hi,

What is the exact error message that you receive?
Customer: replied 2 years ago.

none- deleted Office 365 and have Office 2010 home Version. Outlook will not let me add account. wants me to upgrade to Outlook connect, trying to but no Response from clicking on message

Expert:  Josh replied 2 years ago.
Would you be okay with a screen sharing session? I can view your computer and fix the issue for you.
Customer: replied 2 years ago.

yes please

Expert:  Josh replied 2 years ago.
Great!

Please accept the offer when it pops up for you and I will send you the steps.
Josh and 2 other Email Specialists are ready to help you
Expert:  Josh replied 2 years ago.
Please go to http://www.teamviewer.com

Click on the green download button

Download the software, run the installation, and open the software. After opening the software, you will see on the left hand side "YOUR ID" and "YOUR PASSWORD" -- Please provide those two numbers to me
Customer: replied 2 years ago.
*********
5931
Expert:  Josh replied 2 years ago.
I see your password ***** the USER ID is blocked out. Please type it with spaces in between the numbers so it is not filtered
Customer: replied 2 years ago.
606 893 323
5931
Expert:  Josh replied 2 years ago.
Perfect.

I will be connecting in a minute
Customer: replied 2 years ago.
Email sending restored, but lost links to contacts, pst calendar
Customer: replied 2 years ago.
Josh now no connection to address book and pst
Expert:  Josh replied 2 years ago.
I am sorry to hear that. I disconnected after you let me know everything was okay.

I can connect this evening between 8-9pm EST (4-5 hours from now) or we can reconnect in the morning. Let me know
Customer: replied 2 years ago.
In London so can we connect now
Expert:  Josh replied 2 years ago.
I cannot connect at the moment because I have scheduled another screen sharing session after I disconnected with you. I can connect with you in a couple of hours or tomorrow any time. Let me know which works best for you
Customer: replied 2 years ago.
Ok tomorrow afternoon - after 2PM your time
Expert:  Josh replied 2 years ago.
Great!

Please type back here when you are free tomorrow
Customer: replied 2 years ago.
Hi Josh from London
Expert:  Josh replied 2 years ago.
Hi!
Are we able to postpone our scheduled session for about an hour?
Customer: replied 2 years ago.
Ok will contact you in an about an hour
Expert:  Josh replied 2 years ago.
Thank you -- I will reply back in about an hour when I am here so you don't have to guess.
Customer: replied 2 years ago.
Hello
Expert:  Josh replied 2 years ago.
Hi!
Please open teamviewer and provide the USER ID and PASSWORD *****
Customer: replied 2 years ago.
606 893 323
6145
Expert:  Josh replied 2 years ago.
Thanks -- I will be connecting in a couple of minutes
Customer: replied 2 years ago.
Got contacts and calendar back via iCloud reconnection. Could you check that it is all OK. In need of restoring .pst file.