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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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my bt synergy 5500 phone is on DIVERT ,how do I CANCEL?

Customer Question

my bt synergy 5500 phone is on DIVERT ,how do I CANCEL? *****@******.***
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
Do you mean the phone is forwarding the calls to another number?
Customer: replied 2 years ago.

some messages say caller unavailable,

Expert:  Josh replied 2 years ago.
Do you mean you get that message sometimes when calling? If yes, is it all the time or just sometimes?
Customer: replied 2 years ago.

it seems that incoming callers get messaging service all the time

Expert:  Josh replied 2 years ago.
John,
Who is your phone service provider?
Customer: replied 2 years ago.

BT. we have had line checked to day and it is OK

Expert:  Josh replied 2 years ago.
Is it all calls to your home phone that get that message or only some?
Is it always the same person that has that trouble?
What happens if you call your home phone now?
Customer: replied 2 years ago.

IT IS ALL calls to home phone. I can however make calls out.someone who shall be nameless has been trying to fix it .pressing buttons.willy nilly.

Expert:  Josh replied 2 years ago.
When you said, the lines were checked today -- Who checked the lines? What did they check? Did they physically come to your house?
Customer: replied 2 years ago.

bt checked line(whilst on phone to them.)

Expert:  Josh replied 2 years ago.
When you call your home phone, does it ring THEN you get that message when you are trying to leave a voicemail OR do you get the message as soon as you dial the number?
Customer: replied 2 years ago.

as soon as number is *****

Expert:  Josh replied 2 years ago.
Has this phone ever worked properly or is this the first time installing it?
Customer: replied 2 years ago.

it is the first time

Expert:  Josh replied 2 years ago.
If you dial out from your home phone and call your cell phone -- Is the number that appears, the same number that you are calling for your home phone? It is possible that you have the wrong number or a different number is ***** used.
Customer: replied 2 years ago.

at present can t phone out however when use I cell phone to call landline ,no rings, straight to messaging service

Expert:  Josh replied 2 years ago.
When you pick up the home phone, do you get a dial tone?