Hello Alan! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?When you are available, please reply back at the box below to continue. Thank you,
Will try this tomorrow from home - alan
Am out today until pm GMT !! EST was I presume - Eastern Std Time ? 5hrs difference to us?
Problem with initiation into global interactions. Confirm. Must find out when my free seven days ceases and vast subscription starts !!
PS see addition above - Vista system !
Do you go to the website bt.com (or yahoo.com) to use email?What's your Internet browser program, i.e., Internet Explorer (the big 'e' program icon), Firefox, or Chrome, etc.?In your email, can you press & release the key Alt, then you should get a menu at the top row (File Edit View etc.), then click on the View menu at the top, then select the item Toolbars, then click on the Menu bar option., then from now on, you can use the Edit menu to Copy, Cut, and Paste.By the way, you can use shortcut keys also. For example, after selecting something, you can press at the same time the two keys Ctrl and C on your keyboard in order to copy. , then click where you want to copy, then press at the same time the two keys Ctrl and P on your keyboard in order to paste., and after selecting something, you can press at the same time the two keys Ctrl and X to cut.We can schedule a time for remote support as you need. Please let me know. Thank you.