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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Network Administrator
Category: Email
Satisfied Customers: 713
Experience:  I am a self-employed computer specialist experienced at setting up and administrating email accounts.
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my hotmail address *****@******.*** has been blocked

Customer Question

Hi my hotmail address *****@******.*** has been blocked for almost 3 weeks now and no matter what we do fill out questionaires help from my daughter and her husband
*****@******.***.u.k. we have been unable to have it unblocked.Ireally need your help tgo make this happen.
Submitted: 2 years ago.
Category: Email
Expert:  Joel Kalman replied 2 years ago.
JoelK :

Hello. My name is ***** ***** I can help you solve your problem. My goal is to provide professional advice and excellent customer service.

JoelK :

You can use this link to login to your blocked account and have a security code sent via text message to a cell phone have an automated call sent to a landline:

https://account.live.com

JACUSTOMER-wzmynmrw- :

We have already tried this as I am currently in India my english phone has no line in india and we cannot get a reply on it .I the filled in questionares with multil

JACUSTOMER-wzmynmrw- :

AS above we used my daughters husbands e-mail address and the reply came back not enough information to unblock it so you have not yet solved my question for which I paid you with a guarantee of success.so what next

JACUSTOMER-wzmynmrw- :

The facts are all as above what is your next suggestion

JoelK :

You have given me a bad service rating after I made a good suggestion. If you have an English cell phone in India, you should be able to receive a security code via text message.

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