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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38283
Experience:  Over 15 year experience in Email Systems and Programs
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My Google Chrome does not respond

Resolved Question:

My Google Chrome does not respond
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you Brian
When did this problem first start?
Customer: replied 2 years ago.

One month ago

Expert:  Richard replied 2 years ago.
Thanks Brian
So when you click on the Google Chrome icon to start it, it just freezes and never opens correct?
Customer: replied 2 years ago.

Correct.

I have also tried downloading fresh Chrome but no progress

Expert:  Richard replied 2 years ago.
Thanks
First we correctly uninstall it.
Download this program revo uninstaller from here
www.revouninstaller.com
Once done, install and run it.
Then within this uninstall Google Chrome, choosing the Advance options.
Make sure to do the scan and delete all register and files it lists.
Then restart the computer and install Google Chrome.
Let me know if it then opens please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

Followed instructions. Not successful. An icon was placed on the desktop, minus the usual Chrome logo, but does not respond.

Expert:  Richard replied 2 years ago.
You uninstalled it via Revo Uninstaller Brian? And removed the Registry and files it had during the process?
Customer: replied 2 years ago.

I believe so. During the uninstall process I checked the boxes labelled Google Chrome

Expert:  Richard replied 2 years ago.
And it dissapeared from the computer?
Customer: replied 2 years ago.

Yes, the icon disappeared from desktop

Expert:  Richard replied 2 years ago.
ok, click start, type in
%appdata%
Press enter
Click on Appdata at the top
Double click Local
Then delete the Google Folder
Once done, restart the computer and tell me if Google Chrome opens please
Customer: replied 2 years ago.

My "start" box has disappeared from bottom left corner.

Expert:  Richard replied 2 years ago.
You mean you dont see a start button?
Customer: replied 2 years ago.

I found Start by hovering around the bottom left corner. Clicked on it and was given a number of options. Which option should I chose to enter

%appdata%

Expert:  Richard replied 2 years ago.
You type
%appdata% into the search box you see that has Search Programs and Files in it.
Customer: replied 2 years ago.

Chose desktop option, then Computer, searched for %appdata% and got a list of a number of appdata files, some have a "local" extension, but nothing seemed to work

Expert:  Richard replied 2 years ago.
ok, you did not do the instructions correctly.
You type in %appdata%
Press enter
Click on Appdata at the top
Double click Local
Then delete the Google Folder
Once done, restart the computer and tell me if Google Chrome opens please
Customer: replied 2 years ago.

I cannot see where to enter %appdata%. What screen is this?

Expert:  Richard replied 2 years ago.
You click on the start, button and type it in there.
There is only one box you can type into.
Customer: replied 2 years ago.

I don't seem to have a start button as such. My start box gives me eleven boxes titled: Mail, Calendar, Maps, SkyDrive, People, Weather, Desktop etc.

None of the above seem right. Would control panel get me to the right place?

Expert:  Richard replied 2 years ago.
No, you have to click the start button in the bottom left, the button that is on every windows computer.
You will have it there.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.
I managed to enter %appdata%, double clicked on Local and deleted the Google folder. Switched off pc and restarted. Google Chrome icon still on Desktop.
Expert:  Richard replied 2 years ago.
ok, now try to open Google Chrome.
Does it open?
Customer: replied 2 years ago.

Does not open

Expert:  Richard replied 2 years ago.
Can you click start, control panel.
Click on user accounts.
Add a new user account.
Once done, restart then computer and sign in on this new user account.
Then, try to open Google Chrome in this new user account.
Let me know the results please
Customer: replied 2 years ago.

Did the above. Google Chrome not functioning.

Expert:  Richard replied 2 years ago.
In the new user account?
So you saw a new windows desktop?
Customer: replied 2 years ago.

I did not see a new windows desktop

Expert:  Richard replied 2 years ago.
Ok, then you did not do the instructions correctly Brian
Can you click start, control panel.
Click on user accounts.
Add a new user account.
Once done, restart then computer and sign in on this new user account.
You will see a new desktop
Then, try to open Google Chrome in this new user account.
Let me know the results please
Customer: replied 2 years ago.

I managed to sign on as new user, and now Chrome is functioning.

Many thanks

Expert:  Richard replied 2 years ago.
Excellent Brian and your most welcome
It was the user profile that was corrupt.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Email Specialists are ready to help you