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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I am having trouble sending email on an fsnet.co.uk account.

Customer Question

I am having trouble sending email on an fsnet.co.uk account. It has worked for years using SMTP.orangehome.co.uk and recently some although not all email bounces back with
"This is the mail system at host mwinf5d59.orange.fr.
I am sorry to have to inform you that your message could not be delivered to one or more recipients. It is attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message."
How can I restore the email sending I have had for years and Why does my email go anywhere near mwinf5d43.orange.fr.?
Help please
PaulCG
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
There will be an error code or message in addition to
"I am sorry to have to inform you that your message could not be delivered to one or more recipients. It is attached below."
It may be in an attachment in the email
Can you tell me what this is please Paul?
Thanks
Customer: replied 2 years ago.

One would be

554 Email rejected due to security policies - http://kb.mimecast.com/Mimecast_Knowledge_Base/Administration_Console/Monitoring/Mimecast_SMTP_Error_Codes#554

Another would be

550

5.7.1 Service unavailable; Client host [193.252.22.226] blocked using FBLW15; To request removal from this list please forward this message to *****@******.***

Expert:  Richard replied 2 years ago.
Thanks Paul
Ca you go to the website
www.whatsmyip.org
And tell me the IP Address it tells you there please.
Customer: replied 2 years ago.

2.101.205.21

Expert:  Richard replied 2 years ago.
ok, the problem is you have been blacklisted, they do this when they think your sending spam.
Can you go to my link and fill in the removal form please
http://www.spamhaus.org/pbl/removal/form/
And this one
http://spameatingmonkey.com/delist.html
The IP you enter is 2.101.205.21
Once completed, let me know and I can check if your removed.
I can also do these steps for you on your computer, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and 4 other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

3 0 3 0 3 9 3 8 8

7 6 3 9

Expert:  Richard replied 2 years ago.
thank you

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