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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 40348
Experience:  Over 15 year experience in Email Systems and Programs
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My wife bought me a HP 15 Notebook PC in Luxembourg

Resolved Question:

My wife bought me a HP 15 Notebook PC in Luxembourg for my birthday with a "French" k/board. I have done the necessary changes to the keys but cannot find how to do the following:
access the @ key (for my emails) or the $ sign used in an accounts package as part of a password.
Sent from my Mac
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Do you see the @ on the number 2 key? And the $ on the number 4 key?
Customer: replied 2 years ago.

The @ is on the 0 key whilst the $ is on the £ key

Expert:  Richard replied 2 years ago.
Thanks
If right now you press Shift + 0, which key shows?
Customer: replied 2 years ago.

Sorry for delay using shift and 0 provides )

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the issue now Howard
Which version of windows is this?
Customer: replied 2 years ago.

8.1

Expert:  Richard replied 2 years ago.
Thanks
Press the windows key + X and click on Control Panel
Then click Clock, Language and Region
Click Change Keyboards
Again click change keyboards
Click Add and select French
Then click on the other keyboards in the list US will be there) and click remove so Only French is there.
Click ok and close the windows and it will now be set correctly.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and 2 other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

Took a while

2 8 0 6 2 2 3 9 8

7 6 8 5

Expert:  Richard replied 2 years ago.
No problem at all Howard, connecting now
Customer: replied 2 years ago.

Cannot use my laptop k/board appears to be frozen


OK now back in use but characters a little "jumbled"