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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am using GMAIL under Google Chrome, and it has stopped highlighting

Resolved Question:

I am using GMAIL under Google Chrome, and it has stopped highlighting any unopened messages.
Also my Chrome window always come up diminished.
Submitted: 2 years ago.
Category: Email
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Is it the same in Internet Explorer as well?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.

I don't use Explorer

Expert:  KamilAnwar1 replied 2 years ago.
Can you test it with explorer, so we can rule out the possibility of issue (gmail/chrome)
Customer: replied 2 years ago.

Same two problems with Explorer

Expert:  KamilAnwar1 replied 2 years ago.
Click the link below and select the first "Theme" light, then test.
https://mail.google.com/mail/u/0/#settings/themes
^^
Customer: replied 2 years ago.

Clicked on first Light theme, got a rotating buffering signal which just kept on

Expert:  KamilAnwar1 replied 2 years ago.
Please do this:
Exit Google Chrome completely.
Enter the keyboard shortcut Windows key + E to open Windows Explorer.
In the Windows Explorer window that appears enter the following in the address bar.
If using Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
If using Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google\Chrome\User Data\
Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."
Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.
Then repeat the steps above and let me know the results.
Customer: replied 2 years ago.

Did the above, but no different

Customer: replied 2 years ago.

Both problems seem to be fixed now. I needed to sign in again to Google to make the change effective

Expert:  KamilAnwar1 replied 2 years ago.
Glad to know that. Thanks for letting me know.
Customer: replied 2 years ago.

Thank you for your help

Expert:  KamilAnwar1 replied 2 years ago.
You're Welcome - And if you can take a second to rate my service by clicking star icon, that will be greatly appreciated.
KamilAnwar1 and other Email Specialists are ready to help you

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