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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18990
Experience:  Expert for over 10 years
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I can access the internet but cannot access my E=Mails

Resolved Question:

I can access the internet but cannot access my E=Mails
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

What happens when you try to access your emails?
Customer: replied 2 years ago.

A box appears asking me to put in my user and password ***** is already in the box; however I have complied but still no access

Expert:  Josh replied 2 years ago.
Barry,

Who is your email provider? Hotmail, Gmail, Yahoo, etc
Customer: replied 2 years ago.

EE it was Orange

Expert:  Josh replied 2 years ago.
Has it ever worked properly or have you always had this issue?
Customer: replied 2 years ago.

On the whole it works well although it has done this before. Does it need re-setting?

Expert:  Josh replied 2 years ago.
Normally, it requires the password ***** be reset.

Do you need help with a password *****?
Customer: replied 2 years ago.

I think I will need help.

Expert:  Josh replied 2 years ago.

Barry,

CLICK HERE

Fill out your information and follow the prompts to reset your password. After resetting your password, use the new password ***** prompted with the boxes. You will need to delete the old password ***** the box and enter the new one.

Josh and other Email Specialists are ready to help you