Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You will have to attempt to reset his password ***** try to access the account.
To do this, please click on my link below.https://account.live.com/resetpassword.aspx
Then follow the process and reset the password. If your able to do this, use this new password ***** sign into the account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please