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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37598
Experience:  Over 15 year experience in Email Systems and Programs
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Gmail does not recognise my password. I went through the questions

Resolved Question:

gmail does not recognise my password. I went through the questions etc on google support but still cannot access my account. *****@******.***
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Where you able to pass the verification questions? Or you could not answer them?
Please let me know
Customer: replied 2 years ago.

Yes I answered the verification questions. got a code number to add following password. Still no luck

Expert:  Richard replied 2 years ago.
If you get the code number then this should work for you Azize, you just need to enter it in the verification text box.
Can you tell me the part of your email address BEFORE the @ only please
Customer: replied 2 years ago.

Where would I find the verification box? email address = Azize.ethem123

Expert:  Richard replied 2 years ago.
You enter it on the page when you requested the code, there is a box that says Verification code.
Click this link and follow the steps as I am not sure if you actually received a verification code else you would have seen this.
https://www.google.com/accounts/recovery
Let me know the results please
Customer: replied 2 years ago.

Thank you for your help. I can now access my account.

Expert:  Richard replied 2 years ago.
Perfect! We just needed you to get the recovery done correctly.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Email Specialists are ready to help you