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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38326
Experience:  Over 15 year experience in Email Systems and Programs
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I need to contact Microsoft by e-mail, but each time

Customer Question

Hi, I need to contact Microsoft by e-mail, but each time message is returned your Message has been (Failed permanently) send to correct address, but I don't know it. I just want to ask them why I haven't received my download of Microsoft Office 2011, I have paid in full for it and they have taken the payment out of my debit account, i.e £109.99p Reginald XXXX

Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Exactly from where did you purchase Office Reginald?
Thank you
Richard and 3 other Email Specialists are ready to help you
Customer: replied 2 years ago.

From Microsoft, for Microsoft Office 2011, for £109.99p and no

download. They took the money on 27th. January.

Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you