Hello Ian! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Is there any error or message?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
HOTMAIL error message I cant get a code to change my email address therefor I want to cancel the proposed new address and revert back to my original. windows8. not sure about the remote session
yes I am at my computer but I am not sure about the remote connection because if you should need to send an email I cant get into my mail, do you need to send a code to operate the remote session
can you please return my deposit that I paid in good faith, I am not satisfied
yes the £20 was paid in good faith now you are asking for more money if you can not fix my problem I am therefor dissatisfied with the outcome
there is an element of trust now you are changing your charges,please return my deposit of £20 as a dissatisfied customer
I'm sorry. The charges were always clear. The first amount is the deposit, which I would provide written instructions you can try for fixing this issue. The second amount is optional, which I would provide direct remote support, which would be easier and faster for you, but I'm waiving that amount for you; I'm providing you remote support for free. We haven't even started troubleshooting the issue yet, so we don't know the outcome yet. Please let me know if you'd like to continue. We have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403Thank you.
I am very sorry but how can we start this remote session when I can not receive e-mails for the code to authorise the session