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A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Thunderbird works fine on my desktop, but on my laptop, I get

Resolved Question:

Thunderbird works fine on my desktop, but on my laptop, I get messages that it fails too connect to my Talk Talk provider. Talk talk say that they have confirmed that there is no fault at their end.
Submitted: 1 year ago.
Category: Email
Expert:  A. Stevens replied 1 year ago.
Hi, I am A. Stevens here to help with your question! Is your email also through talk talk?
Customer: replied 1 year ago.

Yes

Expert:  A. Stevens replied 1 year ago.
Thanks for that info, and I'm assuming the laptop is connected to the internet without any issues correct? Is it using the same internet connection as your desktop?
Customer: replied 1 year ago.

The desktop has a wired connection. The laptop is connected by WiFi. This works normally with the Firefox browser and other internet applications, but I keep getting a message on Thunderbird that it is not connecting. Intermittently I get a footnote that the server is not connected.

Some messages IN work normally. Outgoing messages do not.

Incidentally both machines are on Windows 7 64 bit and both use TalkTalk as the ISP

Expert:  A. Stevens replied 1 year ago.
Great, thanks for all that info!
Expert:  A. Stevens replied 1 year ago.
And both of the computers are using the same configuration for thunderbird/talktalk email? Same ports for SMTP and POP?
Customer: replied 1 year ago.

Yes

Expert:  A. Stevens replied 1 year ago.
Very strange, would you be interested in additional services for a remote screen sharing session so I can take a look at the configuration on the laptop and try to get it working for you? If I can't get it done you can definitely request a refund.
Customer: replied 1 year ago.

Yes I would be happy to have a remote screen session with you, but I'm not sure how I can contact you on the laptop when email doesn't work! I am sending this on my desktop. I presume I can reach via Firefox. If so, what is you URL?

Expert:  A. Stevens replied 1 year ago.
Is internet working at all?
Expert:  A. Stevens replied 1 year ago.
If so I can provide the link and you can type it in directly on your laptop
Customer: replied 1 year ago.

Yes. All Wi-Fi functions are working normally, including Firefox which is the browser I always use

Expert:  A. Stevens replied 1 year ago.
OK please accept the offer and I will send instruction on how to connect
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.
A. Stevens and 2 other Email Specialists are ready to help you
Customer: replied 1 year ago.

I am on my desktop at the moment. The problem is with the laptop. Please tell me when you propose to instruct me how to contact you on the laptop and allow us to negotiate a time and date.Please remember the time difference My current time is 16:00 hrs

Expert:  A. Stevens replied 1 year ago.
Thanks for that info, so I am typically available from 9:00 to 16:00 my time. It is currently 13:45 my time. You would just need to access this chat on your laptop. You can do so by going to www.justanswer.com and finding your question. Please let me know if you need help with this. I will be available for about 2 more hours today, otherwise we could reconnect at 16:00hrs tomorrow your time if you prefer?
Customer: replied 1 year ago.

16:00 hrs on Tuesday May 19th would suit me.

Expert:  A. Stevens replied 1 year ago.
Sounds great, I will be in touch with you then.
Customer: replied 1 year ago.

I meant 16:00 hrs MY time. Are you available now?

Expert:  A. Stevens replied 1 year ago.
Yes, I am available. Are you on your laptop now?
Expert:  A. Stevens replied 1 year ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=c363e5e5-db5c-47a8-9f45-742ab36d5f12
Expert:  A. Stevens replied 1 year ago.
Please go to the link above ^^ and follow the instructions on how to connect.
Expert:  A. Stevens replied 1 year ago.
Glad we got it working! Positive rating would greatly be appreciated!
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.
A. Stevens and 2 other Email Specialists are ready to help you

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