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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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When document is fed in to print, it does not feed in and error

Customer Question

When document is fed in to print, it does not feed in and error comes up saying "Paper Jam"
Pixma iP1600
Submitted: 2 years ago.
Category: Email
Expert:  Sudipto replied 2 years ago.
Hi,
WELCOME TO JUST ANSWER!! My name is ***** ***** today I will assist you to solve or identify your problem.

Can you tell me, if the cartridges can move, after opening the printer cover ?
Customer: replied 2 years ago.

Cartridges do move.

Expert:  Sudipto replied 2 years ago.
Do they move automatically or you moved them with your hand ?
Customer: replied 2 years ago.

Automatically

Expert:  Sudipto replied 2 years ago.
Do you see the error message on the PC or printer ?
Customer: replied 2 years ago.

Error is Paper Jam. Press resume buttom (which is flashing).

Expert:  Sudipto replied 2 years ago.
Did you press that ?