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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38329
Experience:  Over 15 year experience in Email Systems and Programs
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I forget my password ***** access my Kindle. and need to reset

Resolved Question:

I forget my password ***** access my Kindle. and need to reset my device.
Regards
***** *****
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which model Kindle you have please and I can tell you how
Customer: replied 2 years ago.

My kindle responded to the virginmedia(###) ###-####but it doesn't now. I have another virginmedia(###) ###-####but I do not use that.Up until this morning the device was fine with the first one.

Hope you can help. and I would like to access my kindle without using a password

Expert:  Richard replied 2 years ago.
thanks
you missed the questions I asked though.
Which model Kindle is this?
And is this the password ***** unlock the screen or connect to your wifi network?
Customer: replied 2 years ago.

The password ***** ***** unlock the screen on my kindle

It is an ekindle and hopefully it should work without the problem of which Wi Fi number to use

Expert:  Richard replied 2 years ago.
ok, E Kindle is not a model, but enter in
###-##-####
As the password ***** tell me if this resets it please
You will need to though connect it to wifi after doing this
Let me know the results please
Customer: replied 2 years ago.

No it just says incorrect password ***** try again

Expert:  Richard replied 2 years ago.
ok, enter in
resetmykindle
as the password ***** is for other models
Let me know the results please
Customer: replied 2 years ago.

same again Incorrect password

Expert:  Richard replied 2 years ago.
ok, you must then have the Kindle fire then
In the password ***** attempt to enter a password ***** times.
When password ***** ***** entered 5 times, you will be prompted to reset Kindle Fire.
Select "Ok reset".
Let me know the results please
Customer: replied 2 years ago.

I have a totally blank screen

Expert:  Richard replied 2 years ago.
When did you get a totally blank screen?
Customer: replied 2 years ago.

As soon as I entered resetmykindle

Expert:  Richard replied 2 years ago.
ok, you said after I gave you that instruction it told you "same again Incorrect password"
Was this not the case?
Customer: replied 2 years ago.

No, I wrote same again. Kindle just said incorrect password

Expert:  Richard replied 2 years ago.
Sorry I need you to be clear please as its getting a bit confusing....
Turn the Kindle on
Type in
resetmykindle
tell me what happens
Customer: replied 2 years ago.

I have a totally blank screen even when it is turned on. it wont do anything.

Expert:  Richard replied 2 years ago.
Ok, it is pointing to an issue with the firmware so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
Thank you
Customer: replied 2 years ago.

it is on the enter password *****

Expert:  Richard replied 2 years ago.
now enter in
resetmykindle
And allow it to reset
Let me know the results please
Customer: replied 2 years ago.

Go and buy yourself a wee half cheers.it is up and running

Thank you

Frances

Expert:  Richard replied 2 years ago.
Perfect Frances! and I will, would buy you one too :)
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 2 other Email Specialists are ready to help you