How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Email Question Here...
KamilAnwar1 is online now

I have a message unknown error occurred in outlook.Details:A

Resolved Question:

I have a message unknown error occurred in outlook.
Details:
A message in your Outbox could not be sent. The account which created the message could not be found.
Submitted: 2 years ago.
Category: Email
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Which version of Outlook is it and who is the e-mail with?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $54 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.

Outlook 2011 Gmail

Expert:  KamilAnwar1 replied 2 years ago.
Did you delete any account recently after / before creating the message?
Customer: replied 2 years ago.

before

Expert:  KamilAnwar1 replied 2 years ago.
Okay. Can you delete the message in Outbox?
Customer: replied 2 years ago.

no

Expert:  KamilAnwar1 replied 2 years ago.
What does it do when you try to delete it?
Customer: replied 2 years ago.

when i click on the outbox it closes

Expert:  KamilAnwar1 replied 2 years ago.
Okay. Close Outlook.
Open the AppleScript Editor found in /Applications/Utilities. Paste in the following three lines:

tell application "Microsoft Outlook"
delete every message of outbox
end tell

Click the Run button at the top and this should delete every message in your Outbox.
Then test to send a new message.
Let me know how it goes.
KamilAnwar1 and 4 other Email Specialists are ready to help you
Customer: replied 2 years ago.

message is deleted. but i still cannot send messages.

I receive a message that says, 'The server does not support secure connections'

Expert:  KamilAnwar1 replied 2 years ago.
May i connect remotely to check and fix this directly?
Customer: replied 2 years ago.

at what price? and how do you connect remotely?

Expert:  KamilAnwar1 replied 2 years ago.
$54 additional, i will send you a link which you will click on and it'll download the rescue app, which will allow me to connect.
Customer: replied 2 years ago.

sorry cant afford that

Expert:  KamilAnwar1 replied 2 years ago.
No problem. Please tell me what is the smtp server address and the port?
Customer: replied 2 years ago.

smtp.gmail.com port is 25

Expert:  KamilAnwar1 replied 2 years ago.
change server address to smtp.googlemail.com
change port to 465
ssl option should be enabled/ticked.
then test.
Customer: replied 2 years ago.

message 'Outlook cannot find the server. Verify the server information is entered correctly in the account settings, and that your DNS settings in the Network pane of system preferences are correct

Expert:  KamilAnwar1 replied 2 years ago.
Are you connected to the internet via a broadband or via a dongle/mobile device?
Customer: replied 2 years ago.

used to be via broadband. moving house so had to buy a dongle/mobile device as a temporary access until sky broadband connect me

Expert:  KamilAnwar1 replied 2 years ago.
This seems to be an issue with the dongle, it is limiting your access. You must have noted that with the browsing experience. Can you change the port to 587 and then test and also tell me what the imap address is?
Customer: replied 2 years ago.

same message as before !!

incoming server imap.gmail.com port 993

outgoing server smtp.gogglemail.com port 587

Expert:  KamilAnwar1 replied 2 years ago.
it should be smtp.googlemail.com and port 587 or 465
not, smtp.gogglemail.com
Customer: replied 2 years ago.

sorry typo error on my behalf

that is what i have entered

same message as before

Expert:  KamilAnwar1 replied 2 years ago.
I would like to connect with you remotely. Will not charge additional.
Please click the link below and run/open the downloaded program called support-logmeinrescue
https://secure.logmeinrescue.com/R?i=2&Code=952263