Ask an Email Question, Get an Answer ASAP!
Hello Rod! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Are you still able to send email messages fine? (If you send an email message to someone now, then call that person to confirm if he/she receives it.)Please reply at the box below. Thank you.
Great. While working on this issue, if you need to, you can read your emails at the Orange website temporarily.Let's try the following on the iPhone or iPad (try only on one device to see if it works first):- Please go to Settings > Mail Contacts Calendars, then tap on your email account, and delete account for now, then go to Settings > Mail Contacts Calendars > Add Account > Other > Add Mail Account, , then use these settings:
, then see if your email works or not.
Please let me know. Thank you.
Please enter your name, your email address, and your email password (it is case-sensitive), then next / continue, and if prompted, then use my settings.
When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,
You should also see the option IMAP and POP. Please select the option POP.
Did you enter the settings I've provided previously:
Name: Your name Email: Your full email address Description
INCOMING MAIL SERVERHost name: pop.orangehome.co.ukUser name: Your full email addressPassword: Your email password (it is case-sensitive.)
OUTGOING MAIL SERVERUser name: Your full email addressPassword: Your email password (it is case-sensitive.)
I'm sorry. You should also see the options IMAP and POP. Per my previous suggestion, please select the option POP (not the option IMAP.) Please let me know.
You did select the option POP (not IMAP right)?
Again, you select Yes when it asks "Cannot connect using SSL. Do you want to try setting up account without SSL?".No, just try my steps on the iPhone. Don't try anything on the iPad for now.Please let me know. Thank you.
I'm sorry. Are you receiving emails now? Is the issue with sending only now?It looks like you entered your email address for the Outgoing server host name; that's not correct. Per previous suggestion, did you enter smtp.orangehome.co.uk for the Outgoing server host name?OUTGOING MAIL SERVER
Please do the following on the iPhone:- Please go to Settings -> Mail, Contacts, Calendars, then tap on your orange email account, then tap on Advanced, then make sure all these Incoming settings are correct:
If needed, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.Please let me know. Thank you.
Please sign in your email account at the website below:
, then there, go to My Profile: Change details / Change password
, then change your email password
Then go to go to Settings -> Mail, Contacts, Calendars, then tap on your orange email account, then update your password ***** Then tap on the smtp primary server, and update your password ***** also
, then see if you can receive emails on the iPhone.
No problem. Also, here are more details:http://ee.co.uk/help/phones-and-device/apple/apple-iphone-5/apple-iphone-5-calls-messaging-and-email/iphone-5---add-an-email-accountFor now, you can just use your email temporarily at the website http://email.orange.co.ukOK. Please get back to me whenever you can. Thank you.