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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37449
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I am not receiving my emails, I have just moved house and got

Resolved Question:

I am not receiving my emails, I have just moved house and got BT infinity, when I first booted my laptop up with new log in information the emails dropped in but haven't received any since, would you know why this could happen
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Btinternet, Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I have Windows 8

Expert:  Viet - Email Tech replied 2 years ago.

What email do you use, such as Btinternet, Hotmail, Yahoo, Gmail, AOL, etc.?

Is your email still currently working at your email website?

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

I use Hotmail and it's working as far as being able to read, delete etc but nothing coming in. Not too sure about remote connection for security reasons sorry

Expert:  Viet - Email Tech replied 2 years ago.
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Remote support is quicker and easier for you, but since you do not want it, I can provide written instructions you can use for fixing this issue.

Is there any error or message when you try to receive emails?

Is your hotmail email still currently receiving emails at the www.hotmail.com website?

Please let me know. Thank you.
Customer: replied 2 years ago.

As long as it's guaranteed secure then ok U can remotely connect, there are no error messages, just not getting any emails and in a normal day I generally have a good few but none now for two days. I am on Hotmail.co.uk

Expert:  Viet - Email Tech replied 2 years ago.

Yes, it's secure, I've done remote support for hundreds of customers previously. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=65e539d8-65f4-407c-b265-29ba8686f6a6

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
Viet - Email Tech and 3 other Email Specialists are ready to help you

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