How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

My wife uses Windows Live Mail on her laptop and receives emails

Customer Question

My wife uses Windows Live Mail on her laptop and receives emails without any problem However when try to send, the outgoing messages appear in the sent folder but they do not reach the recipient. If the offending message is loaded from the sent file and then forwarded, it does reach the recipient. Weird or what?
Submitted: 2 years ago.
Category: Email
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to JustAnswer.

Can i Remote onto your machine to help you fix the problem

Remote means I can connect to your Machine and fix the issue for you its fully secure and Built into the Justanswer System

If you wish I can send you a Link to Connect

Let me know

Cheers James
Customer: replied 2 years ago.

I'm concerned that the cost continues to increase. I've already paid £26 and now I'm asked for £21.44, in addition remote access is always a security risk.

Alan

Expert:  James K. replied 2 years ago.
The remote Service is opitinal
It lest me look and fix the problem directly
Its fully secure and built into the just Answer system
Customer: replied 2 years ago.

No, sorry, I'll call it a day and terminate this exercise.

Expert:  James K. replied 2 years ago.
no problem