How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now

I am struggling to find my apple password. My ID is Shazam12.

Resolved Question:

Hi. I am struggling to find my apple password. My ID is Shazam12. Forgotten password ***** when went on help line was asked for DOB but it won't accept it. Completely at a loss as to where to turn to BUY something from iTunes. Help.
Barbara J Fielding.
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is this the page you used to reset your password?
https://iforgot.apple.com/password/verify/appleid
Please let me know
Customer: replied 2 years ago.

not sure

Expert:  Richard replied 2 years ago.
ok, go to that link please and follow the process there to reset your password.
Once done, then use this new password ***** sign onto your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

have tried the link which says an email will be sent but nothing received

Expert:  Richard replied 2 years ago.
Which email service is it being sent to?
And have you checked the Spam folder there?
Customer: replied 2 years ago.

BT Yahoo mail. Nothing in spam folder

Expert:  Richard replied 2 years ago.
ok, it is strange as there is nothing wrong with the email system currently, but you are best then to call Barbara.
Call 0844(###) ###-####and you can then verify yourself on the phone and have the password ***** there.
Let me know the results please
Customer: replied 2 years ago.

have spoken to the number and they say all will be sorted within 24 hours

Expert:  Richard replied 2 years ago.
Perfect, then you will regain access.
If there are any issues Barbara as I have marked this question to never close so just let me know here please.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen and then submit, that would be greatly appreciated.
Thank you
Richard and 4 other Email Specialists are ready to help you

Related Email Questions