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Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37446
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My problem is when accessing my emails I got a Microsoft message

Resolved Question:

My problem is when accessing my emails I got a Microsoft message to change my account, this message popped up every time I tried to read my mail, after a LOT of struggling I managed to do it, but now I cant find my emails which is causing me a lot of concern as some are important, please can you help (can you keep it as simple as possible cos I struggle with all this technology)
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Peter! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Hi, we use Hotmail.co.uk and we (unfortunately) have windows8, sure we can do a remote support session if it gets my emails back where they belong.

Expert:  Viet - Email Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=3d1692f3-95aa-4919-b5bb-79c43ab3ea79

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Email Tech and other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet - Email Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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