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Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 5285
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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Clicking the google tile does not open the window

Resolved Question:

clicking the google tile does not open the window
Submitted: 2 years ago.
Category: Email
Expert:  Shefin replied 2 years ago.
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today. Are you trying to open Google Chrome? May I know the operating system you are using? Is it Windows 7? Thank you.S H E F I N
Customer: replied 2 years ago.

windows

acer lap top

Expert:  Shefin replied 2 years ago.
Hi,

Do you have a different browser like Firefox or Internet Explorer?

Is it Chromebook?

Thank you.
S H E F I N
Customer: replied 2 years ago.

internet explorer

thanks

Expert:  Shefin replied 2 years ago.
Hi,

Are you able to open google using internet explorer?

Thank you.
S H E F I N
Customer: replied 2 years ago.

yes I opened google gmail via internet explorer

Customer: replied 2 years ago.

I opened google gmail via internet explorer

Expert:  Shefin replied 2 years ago.
Hi,

So the issue is with Google Chrome. I would suggest you try uninstalling and reinstalling Chrome.

Please get into Control panel and select Uninstall a Program (listed under Programs). Uninstall Google Chrome listed over there.

Then, go to the link below, download and install Chrome.
http://www.google.com/chrome/


If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!


Thank you!
S H E F I N
Shefin and 4 other Email Specialists are ready to help you