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Hello Tony! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Can we do a remote support session, so we can chat, and I will be able to help you directly?When you are available, please reply back at the box below to continue. Thank you,