Hello Margaret! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
yahoo yes you can do a remote session
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=ec9f226b-12c6-48c7-979e-76cdfc2cd5c5
Or click on the website below:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Working on issue, thank you.