How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Email
Satisfied Customers: 5568
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Email Question Here...
Michelle is online now

I have a sony handycam DCR-HC37 digital Video Camera Recorder.

Customer Question

I have a sony handycam DCR-HC37 digital Video Camera Recorder. I need to install the 'First Step Guide' and software to my computer, before I can connect my camcorder to the computer. It is stored on a CD-Rom software 'Picture Motion Browser'
I believe the CD came with the Camera when my husband bought it, but I can't find it I think he might have bought it in the year 2007 or later. He never installed it on his PC though.
Would this still be available for me to obtain from Sony?
Submitted: 2 years ago.
Category: Email
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
you can download it from the below link given.
http://www.sony.co.uk/support/en/product/DCR-HC37E
if you have mac computer select the first one and if you have windows pc select the second one.
let me know if you have any question feel free to ask.

Related Email Questions