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Michelle
Michelle, Computer Support Specialist
Category: Email
Satisfied Customers: 5664
Experience:  B.Sc. Computer Science with Honors
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We cant send or receive mail since last Friday

Customer Question

we cant send or receive mail since last Friday
Submitted: 2 years ago.
Category: Email
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
you cant send and recieve emails from which email tool or software please explain the problem a bit more in detail
Customer: replied 2 years ago.

Hi

on Fri it seems that our business email was hacked as an email went out from me asking people for money which i didnt send.

we changed the pssword but since then cannot receive or send emails

this is an urgent situation because we run our business from this

Expert:  Michelle replied 2 years ago.
please tell me the email service provider name.
example @btineternet.com or @yahoo.com.
Customer: replied 2 years ago.

@yahoo.co.uk

Expert:  Michelle replied 2 years ago.
are you able to login successfully to your yahoo account if yes then send a test mail to yourself and let me know if it gets recieved in the inbox or not.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe as you will be watching your screen and we can use a live
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let me know if you want to opt for remote assistance
Customer: replied 2 years ago.

Yes i can login fine but ive tried sending a test email it dosnt work

Expert:  Michelle replied 2 years ago.
follow the step given on the link below
https://help.yahoo.com/kb/SLN2090.html
Expert:  Michelle replied 2 years ago.
open the link and enter your email it will let you if your account is still hacked.
https://haveibeenpwned.com/