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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38162
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I need to reset my btinternet.com password

Resolved Question:

I need to reset my btinternet.com password
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hi,I'm sorry about the issue. Do you mean your btinternet email password? Or Wi-Fi/wireless password, etc.?Have you tried anything at the BT website?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.

The problem I have is with my I Pad mini. I can't send or receive email but I can on my laptop, with the same email address.

Expert:  Viet - Email Tech replied 2 years ago.
Thank you. ***** connect remotely to your laptop, so I can help retrieving your email password ***** on your laptop first, then you can enter it on your iPad after? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

Yes you can connect remotely

Expert:  Viet - Email Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=63255657-7f4b-4a80-891e-1aa6bbdab997, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet - Email Tech and other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 2 years ago.

Working on issue, thanks

Expert:  Viet - Email Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.