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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 35274
Experience:  Over 15 year experience in Email Systems and Programs
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How can I retrieve my emails as they appear to be frozen, and

Customer Question

how can I retrieve my emails as they appear to be frozen, and so I cannot read them nor reply or print as necessary, please can you help , \I am not very computer literate, I think its my age. the computer has just been updated to windows 10. Thanking you in anticipation.
Pete smith
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which email program you are using please?
Thank you
Customer: replied 1 year ago.

google outlook

Expert:  Richard replied 1 year ago.
Thanks Peter,
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart your computer and test if it now works.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 1 year ago.

I would be obliged if you could do this for me

pete

Expert:  Richard replied 1 year ago.
No problem Pete,
If you can accept the request for Additional Services I can then do this.
Richard, Software Engineer
Category: Email
Satisfied Customers: 35274
Experience: Over 15 year experience in Email Systems and Programs
Richard and 2 other Email Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
So I can connect
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

342 605 077 31jh4j

Expert:  Richard replied 1 year ago.
connecting
Customer: replied 1 year ago.
###-##-####/p>
Expert:  Richard replied 1 year ago.
What were the results Peter?
Customer: replied 1 year ago.

I cannot get emails to open or read them properly perhaps I have missed something along the way

Expert:  Richard replied 1 year ago.
can you run team viewer please and give me the new password ***** connect
Customer: replied 1 year ago.

Icannot get any different than342605077 3jh4j,as team viewer is still runnig

Expert:  Richard replied 1 year ago.
ok, I connected then it disconnected
Did the computer restart?
\
Customer: replied 1 year ago.
###-##-####31jh4j
Expert:  Richard replied 1 year ago.
thanks.
Customer: replied 1 year ago.

It appears that you have solved my problem and I must thank you for your kind attentions and patience from a complete novice computer user, who didn"t know what he was doing.

hopefully I will not have to worry you again, but would not hesitate to contact you again.

Expert:  Richard replied 1 year ago.
Great Peter and no problem at all.
If you ever need anything else, please do not hesitate to let me know
Thank you

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