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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37653
Experience:  Over 15 year experience in Email Systems and Programs
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Gone on windows10 and lost my Hotmail

Customer Question

gone on windows10 and lost my Hotmail
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to access hotmail?
Customer: replied 2 years ago.
it keeps going on to outlook mail so I have lost all my emails
Expert:  Richard replied 2 years ago.
ok, outlook mail is hotmail, they changed the name some time ago.
But exactly how do you access outlook mail?
Via an email program?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.
yes lets go on remote
Expert:  Richard replied 2 years ago.
ok, I have made the offer, can you accept it please and I can then do this.
Richard and other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
hi Richard lost you
Expert:  Richard replied 2 years ago.
ok, your back here now, can you do the instructions I gave please so I can connect and fix this for you?
I will repeat here again
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
###-##-####2204
Expert:  Richard replied 2 years ago.
connecting now
Expert:  Richard replied 2 years ago.
it says password ***** *****
can you double check it please
Customer: replied 2 years ago.
###-##-####4673
Expert:  Richard replied 2 years ago.
perfect!
Customer: replied 2 years ago.
hi Richard lost you I have my emails but there a error on it can not receive emails
Expert:  Richard replied 2 years ago.
This is due to the password ***** we requested to be resetted,
Did you yet get a reply on resetting the password?
Customer: replied 2 years ago.
no not yet went to my pc click on and got my emails
Customer: replied 2 years ago.
so I will let you no when I get thanks
Expert:  Richard replied 2 years ago.
Thank you
Let me know if you have any difficulties please